I attended UC Davis after spending two years at San Joaquin Delta College. I then went to law school at night while working in a law office during the day. I was initially a receptionist, then worked my way up to a paralegal position, and eventually became the office manager. In those years I spent working before I became an attorney, I learned a lot about customer service. A lawyer's job doesn't and shouldn't end in court. An attorney can get a great result, but if they're not communicating effectively, the client may experience a lot of needless stress along the way.